To ensure you are immediately notified when outbound emails (such as those sent from a marketing campaign) fail to deliver, you must configure a dedicated email address in your staff record.
Configuration Steps
Navigate to Staff Record:
Go to Setup > Staff Record.
Open your personal staff profile (or the profile of the user responsible for monitoring).
Add Email Address:
In the appropriate field, add your personal email address or the address of a shared email folder that you actively monitor.
Save and Apply Changes:
Click Save.
Crucial Step: You must log off and log back on to the system for the changes to your staff record to take effect.
Result
Once configured, any emails that bounce back will be automatically directed to the specified email address, allowing you to quickly manage data accuracy and campaign success.
Access Note: If you do not have security access to the Setup > Staff Record section, please contact your Line Manager for assistance.